The used car salesmen, especially Cody Bates, were polite, attentive and helpful! The facility is very clean, and the used cars are in good condition. I appreciate the honesty of certification & CarProof reports. The car was very clean upon delivery and Fatima was polite and thorough with demonstrating features of the car. I have been dealing with Kramer for a number of years and have found reliable service, openness, helpfulness and courtesy.