We bought the 6 from Cindy when she was in used sales and it was great to have a familiar face to deal with over finance and all its options. She took time to explain the various options and covers available to me and the benefits of each. knowing the forced nature of the purchase and my personal situation she dealt with all questions in a professional manner. Rose, who dealt with the car delivery: What a delight she took time to explain all the features and help me set up Bluetooth (something I have never had until this car)This she did in a professional way with a sense of humour at the same time showing respect for my previous knowledge of cars. I have used Kramer's for service with my previous car and have always felt welcomed when I visit any part of the dealership. I will continue to use Kramer's in the future. I would like to thank everybody for their assistance in the car buying process and hope you will give special recognition to those members of the staff mentioned above.