My service representative (I think her name is Chandra), was excellent! She was very helpful, and honest, which I really appreciated. The tech was also able to target what they thought the issue with my car might be, but again was very honest with their opinion as it wasn't something obvious. I felt comfortable trusting them, had the repair done, and the repair fixed the problem! Kramer Mazda has always gone above and beyond to take care of me and my little car.