The used car salesman, Cody Bates, was polite, attentive and helpful. The facility is very clean, and the used cars are in good condition. I appreciate the honesty of the certification and CarProof reports. The car was very clean upon delivery, Fatima was very polite and thorough with demonstrating features of the car. I have been dealing with Kramer Mazda for a number of years, and have found reliable service, openness, helpfulness and courtesy every time.